For all questions, comments and queries related to the use of Jubula there are different ways to contact us and get help: professional support, community support and the option to enter error reports and enhancements.
For any questions relating to working with Jubula, writing extensions, and integrating the tools into your processes, tool chain and team, we offer support packages, which entitle you to:
If you have a general question about working with Jubula, you may find the answer in the community forum. Many questions have already been answered by our team and by the community. You can also add your own questions to the forum, or to existing threads.
For technical questions, you can also use the Jubula Developer lists, which are linked on the left hand side of this page.
Community support is something that we take seriously, and we do strive to help people in the forum and on the developer lists. Please note though, that we can only guarantee quick response times for professional support customers. If your question is complex, very technical, or particular to your case, then we may recommend purchasing professional support so that the team can help you quickly and effectively.
If you find a problem while working with Jubula, or if you identify an area where a feature or component support is missing, please let us know by using the Jubula Bugzilla. In these systems, you can create and follow progress on your error reports and enhancement requests. Please read the guidelines in advance to ensure your report can be analyzed quickly.
We aim to quickly respond to entries in the Bugzillas quickly, request more information where necessary, and prioritize them for being dealt with during development. The meaning of each priority is explained in the guidelines.
If you require a fix or an enhancement more quickly than we have communicated via Bugzilla, then we highly welcome patches, or you can sponsor the team to fix / implement your requests more quickly. If required, we can also provide a new release and / or updated files for a current installation. Contact us for more information.